2020 was a challenging year for many. In parts of the Paper Industry (mainly tissue and packaging grades), our customers were pushed to produce at even greater volumes and efficiencies. Our success is due in large part to our loyal customers and hard-working employees. However, we could never have the success we do without our partners around the globe. Our sales and service agents around the world help us delivery great solutions and industry-leading customer service to all of our customers.
In 2014, Technidyne started awarding an Agent of the Year Award. Since then we have created two awards: one for Sales and another for Service Support. Therefore, it is with great excitement to announce:
Technidyne's 2020 SERVICE SUPPORT AGENT OF THE YEAR winner
Certified Lab Consulting (CLC) in Thailand
Mr. Ankrin Kaewpralom of CLC and his team have provided exemplary service, calibration standards, and kept their account in good standing. Ankrin has done a tremendous job of keeping his staff trained by sending them to New Albany for regular updates. Obviously, this wasn't possible in 2020. CLC has also been very consistent in providing Preventative Maintenance, parts and standards to our customers. Finally, Ankrin has been coordinating with Technidyne on his strategic approach to the market with seminars, visits and demonstration instruments. CLC did a great job in 2020 of providing support to customers in Thailand and also with customers in other areas that they cover like Vietnam. They have continued to provide direct and virtual support to Vina Kraft in Vietnam. These things all display what Technidyne seeks in a partnership.
Technidyne's 2020 SALES AGENT OF THE YEAR winner
Jiumao International Trading in China
Mr. Max Liu of Jiumao Trading and his team have sold equipment, provided service and calibration standards, and kept their account in good standing. The volume of sales was impressive in such a strange year with shutdowns, restrictions and cautious spending around the globe. In particular, their consistent calibration standards sales along with regular instrument orders, especially the newest generation of Technidyne equipment, primarily the Color Touch™ X, are what Technidyne seeks in a partnership.
These awards are given annually (and include a monetary prize) to recognize both CLC and Jiumao Trading’s dedication to their customers as well as Technidyne products and services.
Each Technidyne agent is evaluated equally against the following criteria:
Account in good standing
Overall sales revenue
Overall service revenue
Overall calibration standard revenue
Ability and willingness to assist other agents/representatives, when possible
Commitment to marketing Technidyne products including calibration standards
Commitment to training
Ability to independently support customers effectively
Congratulations to Ankrin’s team at CLC and Max’s team at Jiumao and good luck to all Technidyne's Agents as they move forward in 2021.